Definitions

Vista CPAs is a professional services firm that offers tax, accounting, and advisory solutions (“Vista CPAs,” “we” or “us”). A detailed description of our services is available on our services page (https://www.vistacpas.com/services).

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the State of Virginia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Fulfillment Policy

These policies define how Vista CPAs fulfills orders and payments made by credit card via our payment processor Stripe®. At Vista CPAs, customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy

We deliver our services to clients via electronic and physical means pursuant to our client’s requests.

Refund Policy

We may offer returns in the event our services have not been performed at all during the term of our engagement. All refunds are subject to a 10% administrative fee.

Return Policy

No returns can be made but, in some circumstances, we offer refunds. Our refund policy has been explained above.

Cancellation Policy

Either party may terminate our relationship at any time for any reason.

Vista CPAs may temporarily suspend or revoke our services at any time, if we in good faith believe that you violated a law, or that a conflict of interest exists that prevents us from providing our services in accordance with applicable ethical rules. Vista CPAs may temporarily suspend or revoke our services at any time, if you fail to make payment in accordance with any agreement.

Any terms that by their nature must survive termination of this Agreement to enable a party to assert its rights and receive the protections of this Agreement, will survive (including without limitation, the confidentiality terms).

Services Abandonment

If after repeated attempts by Vista CPAs to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to Vista CPAs requests and such continues for a period of thirty (30) days, our services will, at the option of Vista CPAs, be abandoned, whereupon Vista CPAs may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original statement of work, agreement, and/or engagement letter, wherever applicable.

Complaints

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to hello@vistacpas.com stating your complaints and we will immediately verify. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us

For inquiries or comments regarding this Policy, customers may (1) visit https://www.vistacpas.com, (2) email hello@vistacpas.com, (3) call +1 301-654-6200, or (4) mail us at 10415 Armory Avenue, Kensington, MD 20895.

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